RETURN CLIENTS
BOOKING INFORMATION
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Once logged into the online Client Portal, select "My Appointments". Here you will see a list of all your upcoming appointments.
Please note the date of your next Progress Review or Comparative Assessment.
For those under Holistic care your Comparative Assessment will act as a goal post. Between now and that date please book your selected number of entrainments and SRI appointments.
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When booking a NetworkSpinal care session, please select "Book Class", then select a date to be shown a selection of “Entrainments” and 1-on-1 “SRI” times.
Entrainment sessions are always delivered within a group setting for your benefit - enquire with your chiropractor to find out more.
You can book up to three entrainment sessions per day, please book with a 20min or more break between them.
Payments:
For Pay-Per-Booking clients:
Once a time is chosen you can select "Pay Now" to pay by card online.For Pure-6-Visit-Bundle or Holistic clients:
Simply select "Book Now".
Note: All payments are taken prior to each appointment, with either of the above options.
Card Payments: We do not carry any card processing facilities in the practice. All card payments must be processed online at the time of booking.
Cash: We accept cash for bundle pre-payments, but do not hold cash on the premises.
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From time to time you may need to change the times of your bookings, or cancel an appointment. Let's show you how in 4 easy steps.
1) Select "My Appointments" within the Booking Portal. Find the appointment you need to reschedule or cancel and note down the date & time.
2) Cancel this appointment by pressing the "Cancel Appointment" red X on the right hand side of your booking.
3) Now book your new date and time.
Pay-Per-Booking clients: please select “pay later” as you already paid for the original visit.
4) When cancelling an appointment, please text the practice so we are aware of your circumstances, and we know you are OK.
Note: If you have any issues with this process simply text the practice phone.
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For Holistic NetworkSpinal clients, our staff will book Progress Reviews and Comparative Consultations in advance for you.
Clients choosing Pure NetworkSpinal Care will require at least one Progress Review every 13 weeks.
Simply use our booking portal to Book Now & Pay Later for your next Progress Review, under “Appointments”. -
Life happens, so occasionally you may miss a day, week or month of care.
From time to time we also alter our availabilities according to conferences and public holidays.For Holistic clients, your quarter of care has a number of set appointments that you must adhere to closely to achieve your desired results.
When missing care sessions, we recommend making up those missed appointments on alternative days, weeks or months of care.
As mentioned above under “How to book a NetworkSpinal Entrainment”, you can book up to three entrainments per day, with at least a 20min gap between them.
For planned holidays, FIFO workers and those who travel frequently:
Please take the entrainment and SRI sessions that will be missed, and allocate them into your available weeks either side of your time away.Booking examples:
7am entrainment, 7:40am entrainment, 8:20am SRI.
Or
11am entrainment and 5pm entrainment. -
When closed for Public Holidays and our own away dates we will usually open alternative days throughout the week.
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We are all accountable to the process of care. Seeking More is accountable to improving nervous system coherence and empowering you, and you are accountable to your commitment and engagement with the care.
We do not have a cancellation fee. We will not hassle you to make bookings. It will be your responsibility. We always empower our clients to make informed conscious choices about engaging in care with us. This invites collaboration and accountability.
We provide text reminders and a full set of online tools for you to self-manage your appointments. Therefore, we ask that you attend the appointments you schedule with us.
In respect of these supports:
If you do not arrive for a booked appointment, the full fee will be incurred. -
A Pure NetworkSpinal 6 Visit Bundle takes the cost of entrainment and SRI visits down to only $80. Each of the 6 visits can be used interchangeably between entrainments & SRI.
To process a Pure 6 Visit Bundle simply press the payment link below, and send us a text so we know it’s been processed.
* Please use the email address on your account with us when processing your payment.
PRACTICE INFORMATION
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Please arrive 5-10 min prior to your visit time, to comfortably access the bathroom, beverages & front desk enquiries.
🔔 Please turn your device to airplane mode, or off, when in the entraining room.
Vibrations on silent mode, or alarms, will interrupt the space.
The duration of your visits will always vary depending on what your nervous system needs on the day and how responsive it is. We allow 20 mins for each care session.
During regular entrainment and SRI times, the focused attention and presence of the chiropractor is on facilitation.
Please direct any lengthy discussion or questions towards our front desk staff, or save them for your next Progress Review — where we provide ample time for sharing, analysis & discussion.
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You may have noticed that our reminders and regular communications request that you not wear cologne and perfume when attending your visits.
This is to help us shield our clients with debilitating immune sensitivities who come to Seeking More to receive NetworkSpinal care.
Tom, our practice manager whom you’ve met on front desk, is one of those clients who benefits from regular NetworkSpinal care.
After receiving a hernia mesh implant in 2018, Tom went on to develop almost life threatening reactions to almost all environmental smells and foods.
We thank you for your assistance by not wearing cologne and perfume to your future visits.
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We do not accept WorkCover or NDIS clients at this time, unless self managed and paying out of pocket.
For DVA or Medicare (EPC) clients, please contact us before making a booking.
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Payment processing:
All payments are taken prior to each appointment.
Card payments must be processed online as we do not have a card processing facility.
We accept cash for Bundle payments, but do not keep cash at the premises.
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Once logged into the Client Portal, simply select "My Invoices" for a list of all your past invoices, downloadable as PDF documents.
For private health claiming, simply download the relevant invoices through the online Client Portal, then lodge them with your provider.
Note: Invoices can only be claimed with private health insurance or Medicare once the appointment has taken place.
The appointment must first taken place before claiming.
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Our Holistic services are sought after and often have a wait list for access.
Because we only have a select number of Holistic care spaces available at our practice, Holistic clients must adhere closely to their chosen frequency.
If you are not booking appointments at your chosen frequency we will halt your schedule of care and discuss alternatives with you.
This is so we can maximise the number of available Holistic spaces at any time.
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Clients are able to transition out of care at any time, and any remaining funds will be credited back via bank transfer.
Simple and easy.Note:
We do not offer refunds on any service that have already taken place.
For Holistic clients, items such as books, products, learning resources or red-lens sleep aids are included at zero-cost and are therefore non-refundable.
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Our main number, for text messages and phone calls: 0466 736 389
Our booking system number: where you will receive reminders from our booking system.Please do not reply to this number, simply text or call the above number.